Unity4, outsourced at home call centre and technology provider is expanding it’s Surry Hills office to help manage it’s rapid growth.
Despite the tough economic environment the Unity4 group has continued to grow strongly with company revenue up by over 25% last year.
“As the market matures clients are more willing to accept the concept of an at- home call centre,” said Dan Turner CEO of the group. “The evidence for this can be seen by both Virgin Australia and The NSW electoral commission taking on major projects with the group.” “For Virgin we provide overflow during periods of disruption for the airline such as the Queensland Floods and the recent volcanic ash cloud. For the electoral commission we ran the Ivote registration campaign for the recent NSW elections.”
Unity4 has also seen other clients take them on for crisis response due to the rapid scalability of the business.
Additionally the Unity4 group has made major inroads in the “cloud based” technology provision through its pay per use contact centre platform, Rapport.
“We see this area as one of major growth because of the flexibility we can provide clients”, says Dan. “Because we come from an outsourcing background our technology is not only excellent in terms of moving calls around but is also expert in enabling the agent after that ultimate moment of truth, the hello moment”
The Unity4 group has signed a major product deal with Optus for the reselling of it’s technology and has also recently appointed resellers for the technology in the UK. Because of it’s excellence in handling complex campaigns the Rapport platform has mad good inroads into the financial services industry and was one of Australia’s fastest growing companies based on the rankings of BRW magazine.
“I just returned from the largest call centre expo in Europe and we are very confident the Rapport technology is at least on a par with any other global provider,” says Dan.
Exciting times ahead it seems…