September 2004, SYDNEY AUSTRALIA

Unity4 Teleservices Pty Ltd is happy to announce that one of Australia's leading outsource contact centre specialists will be joining the Unity4 team as Business Development Director.

Peter Slater has been active in outsourced telemarketing bureau and direct marketing services since 1989. This is the first of a number of key executive positions Unity4 will be filling over the coming months.

Since 2000, Unity4 has developed loyal client relationships via word of mouth. Today its client base includes some of the leading corporations, organisations and Government bodies in Australia. "Peter brings a wealth of experience and knowledge to our team. He will be instrumental in driving our growth over the coming years," says Daniel Turner, Managing Director.

Peter Slater comments "Unity4's unique approach to personalised voice and data contact management is the big attraction for me. Our ability to source, train and motivate the most suitable operators, and then to empower them through superior technology, means that our clients enjoy a standard of service that a traditional contact centre model can no longer guarantee.

Quite simply the "virtual bureau model" means that we access a higher skilled workforce because we give them a workplace in which they are most happy, their own homes. Unity 4 is the way of the future; I am delighted to join the team."

The remote agent model enables Unity4 to maintain a team of specially skilled operators, including multicultural and medical teams. There are many highly skilled people looking for an opportunity to work from home. The in-house developed Unity4 technology suite enables superior quality control and verification via digital recording and real time remote data and voice monitoring. This ensures client scripts are followed and their project briefs are adhered to.

Unity4's task is clear. Find a group of great people. Give them the ideal working situation - and then provide our clients with the happiest, most highly skilled, most loyal and responsive workforce in the industry. This is a primary reason why Unity 4 has developed a reputation among clients as a reliable, cost effective, quality partner for their teleservice requirements.