Unity4

February 2010, SYDNEY, AUSTRALIA: CareFlight Air Ambulance updates call response with Rapport CMS; The CareFlight International Air Ambulance Service has successfully migrated its response phone requirements to RAPPORT CMS software system in a bid to provide a faster response to calls.

November 2008, SYDNEY, AUSTRALIA: Unity4 Group enters UK market; Outsourcer Unity4 has launched in the UK through an IT licensing deal with health care provider Partizan International.

September 2008, SYDNEY, AUSTRALIA: Unity4 wins NEWS.com.au Green Business Award; After judging more than 500 entries across 10 categories NEWS.com.au is pleased to announce the winners of the 2008 Green Awards.

September 2008, SYDNEY, AUSTRALIA: Unity4 Finalist in The NEWS.com.au Green Awards 2008; The Unity4 Group has reduced carbon emissions by over 2,000 tonnes a year through empowering its 300+ staff to work from home. Not commuting to work enables its staff to spend more time with their families and save over $1,000,000 a year in fuel costs.

November 2007, SYDNEY, AUSTRALIA: The Unity 4 & Rapport Melbourne Cup Event; On Tuesday I dissed my own company's Melbourne Cup lunch which was at the not so posh but still cool Union Hotel in North Sydney, where by co-incidence, and as if they hadn't seen enough of my team already, Avaya were holding their Melbourne Cup celebrations, and I instead headed to the Mint in Macquarie Street, for Danny Turner and the Unity 4 and Rapport team's Melbourne Cup lunch.

October 2007, SYDNEY, AUSTRALIA: Unity4 hiring 60 people to work from home across Australia; Unity4 is expanding with the acquisition of a major new client, and is now hiring home-based agents across Australia in order to meet the demand from new and existing customers.

August 2007, SYDNEY, AUSTRALIA: Home Agent Call Centre - Business Development Manager appointed to manage rapid growth; Unity4 Pty Ltd has appointed David Huggan to the role of Business Development Manger to assist in the rapid growth of the home agent call centre provider and will specialize in the IT&T sector.

May 2007, SYDNEY, AUSTRALIA: Unity4 praised for home-based agent strategy; Outsourcer Unity4's strategy of using home-based agents has been recognised by consulting firm Hatch Sustainability Strategists as leading the Australian contact centre industry in sustainable business practices.

May 2007, SYDNEY, AUSTRALIA: ATA calls for Do Not Call funding and enforcement details; The Australian Teleservices Association (ATA) has called on Communications Minister Helen Coonan to outline a clear enforcement strategy for the Do Not Call Register (DNCR) and provide details of enforcement funding amid growing concern for members over how the costs will be levied.

January 2007, SYDNEY, AUSTRALIA: Macquarie Telecom Supports Unity4’s Unique “Homeshore” Call Centre Operations; Unity4 is an Australian call centre service provider with a difference.
The company has developed a unique ‘homeshore’ model to deliver call centre services to some of Australia’s largest business and government organisations. This solution taps a neglected segment of the labour market to provide its customers with a cost-effective, high quality, Australian call centre alternative.

September 2004, SYDNEY AUSTRALIA: NRMA Careflight chooses Unity4; Home-based call centre outsourcer Unity4 has inked a $1.5m per annum deal with NRMA Careflight to provide outbound telemarketing for the charity, which runs a medical helicopter operation.

June 2006, SYDNEY, AUSTRALIA: Who you gonna call?; It's boom time in the call centre industry, according to recruitment specialist Select Teleresources general manager, Hayley Gersch. "There is definitely huge growth in the industry," says Gersch, 34. "Call centre managers are finding it challenging to keep up with the recruitment that's required."

May 2006, SYDNEY, AUSTRALIA: Aussie bid to reverse call centre jobs drain; THE Aussie accent is being marketed to British, American and New Zealand companies whose customers don't warm to Indian call centre operators.

March 2006, SYDNEY, AUSTRALIA: Riding the Part-time Wave; The challenge of keeping a motivated and happy workforce, despite inadequate hours or infrequent work, calls for fresh thinking and a flexible and varied style of management.

January 2006, SYDNEY, AUSTRALIA: Australian Call Centre 'at home' in United States; Unity4 Teleservices, Managing Director, Dan Turner, has just unveiled plans to open a new international office in San Francisco CA.

March 2006, SYDNEY, AUSTRALIA: Unity4 appoints Business Development Director to drive growth.; Unity4 Teleservices Pty Ltd is happy to announce that one of Australia's leading outsource contact centre specialists will be joining the Unity4 team as Business Development Director.

September 2004, SYDNEY AUSTRALIA: n.equals growth fuels CATI service expansion; n.equals, the fieldwork services subsidiary of Unity4 Teleservices Pty Ltd, has finished its first financial year with the announcement that it will be expanding its remote agent CATI service by up to 100 positions.

September 2004, SYDNEY AUSTRALIA: Tennant Creek Calling; B&T Weekly. Call Centre marketing has cooled off, but one centre doesn't do cold calls.

July 2002, SYDNEY, AUSTRALIA: Virtual call centres through teleworking; While communications technologies are becoming increasingly sophisticated, they are also becoming more widely adopted by the average Australian household.

October 2001, MELBOURNE, AUSTRALIA: Yellow Pages® Business Ideas Grants award presentation; This year over 200 guests attended the annual Yellow Pages® Business Ideas Grants Award Presentation held at Crown Towers, Melbourne on August 22nd. Unity4 is proud to be a National Finalist in the E-Business category.

August 2001, SYDNEY, AUSTRALIA: Teleworking Case Study; Unity4 Teleservices, Sydney, NSW, is a provider of outsource call centre services, and owns a software system then enables them to use teleworkers from across Australia.

May 2001, PERTH, AUSTRALIA: Home's base for new call centres; Press One for the virtual call centre - and say goodbye to dozens of operators stuck in a room glued to their headsets. Article in The West Australian by Kate Gauntlett

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