Unity4 have the people, technology and expertise to manage and deliver a comprehensive contact centre solution. Our solutions are flexible, on-time, cost-effective and efficient. We have a wealth of experience working with government organisations and our telephone agents bring a level of maturity and expertise to every project.
Our cloud based contact centre technology is first class. We enable our clients to access all aspects of the work we do, from the ability to listen in to live calls, to accessing call recordings, running real-time performance and return on investment reports.
Unity4 applies a customised Quantitative and Qualitative (QQMS) procedure that ensures all inbound and outbound telephone contact efforts follow industry-leading best practice process. QQMS also ensures standards are maintained and a quality assurance culture is fostered within the company. In addition, Unity4 is PCI, ADMA, DNC, and ATA compliant.