Retail

Unity4 has a strong sales focused approach, giving our clients direct contact with their customers through a variety of inbound and outbound services. From the initial planning stages to execution, we offer our clients a variety of contact centre services and replicate the service you extend to your customers in a seamless approach. At Unity4 we offer a cost efficient and effective solution and operate in an exceptional manner.

Our cloud based contact centre technology is first class. We enable our clients to access all aspects of the work we do, from the ability to listen in to live calls, to accessing call recordings, running real-time performance and return on investment reports.

Unity4 applies a customised Quantitative and Qualitative (QQMS) procedure that ensures all inbound and outbound telephone contact efforts follow industry-leading best practice process. QQMS also ensures standards are maintained and a quality assurance culture is fostered within the company. In addition, Unity4 is PCI, ADMA, DNC, and ATA compliant.

• Spike management, DRTV capabilities, call backs and avalanche solutions
• Web chat, voice mail, email, click to serve

• Australian agents to deliver message to Australian customers

• Product recall management & Product upsell & cross sell

What others say about Unity4