Telecommunications

Unity4 has been a key partner to some of the largest telecommunication providers. Within this highly competitive industry we have managed and maintained long term partnerships by delivering an exceptional service. As a result of our service, our partners have received multiple customer satisfaction awards. We have gained years of experience from managing a variety of inbound customer care and outbound sales campaigns. At Unity4 we understand that it’s all about your customers and for this reason we develop a detailed understanding of our customer’s requirements.

Our cloud based contact centre technology is first class. We enable our clients to access all aspects of the work we do, from the ability to listen in to live calls, to accessing call recordings, running real-time performance and return on investment reports.

Unity4 applies a customised Quantitative and Qualitative (QQMS) procedure that ensures all inbound and outbound telephone contact efforts follow industry-leading best practice process. QQMS also ensures standards are maintained and a quality assurance culture is fostered within the company. In addition, Unity4 is PCI, ADMA, DNC, and ATA compliant.

• Billing enquires, outage management, upgrades, contract transfers, technical support

• Commercial and personal account management and contact plan capabilities

• Multi carrier, multi plan, Landline, broadband and mobile

• New client welcomes, activations and account retention/winbacks

What others say about Unity4