Utilities

At Unity4 we have the unrivalled ability and experience to support and manage the delivery across all stages of the customer lifecycle. We have achieved success and gained a wealth of experience by dealing with a range of utility organisations across Australia. From customer acquisition and retention we’ll help you and your customer achieve the best results.

Our experienced team is well trained, maintains knowledge and is very capable of handling objections to the continual changes in your industry. We can offer increased flexibility to support your business and manage your requirements at all times.

Our cloud based contact centre technology is first class. We enable our clients to access all aspects of the work we do, from the ability to listen in to live calls, to accessing call recordings, running real-time performance and return on investment reports.

Unity4 applies a customised Quantitative and Qualitative (QQMS) procedure that ensures all inbound and outbound telephone contact efforts follow industry-leading best practice process. QQMS also ensures standards are maintained and a quality assurance culture is fostered within the company. In addition, Unity4 is PCI, ADMA, DNC, and ATA compliant.

• Agents and technology to cover all call types and communication choices

• Proven experience in both consumer and business interactions, contract management and solutions

• Billing, Upsell, Cross sell, contract management and multiple product management

What others say about Unity4