Do you need a more flexible contact centre solution to help meet peaks in demand or to help you remain operational after a disaster? Or do you need an easy-to-use solution for a small contact centre?
With Optus Business On-Demand Contact Centre capability you can extend your current contact centre resources as and when you need them. All that is required for agents to use the Optus Business On-Demand Contact Centre solution is a phone and a PC with internet connection, so you can get started quickly and begin taking calls. You can route inbound callers, use the automated outbound dialler and deliver a great customer experience while keeping your operations lean and efficient.
Rapid Deployment. All you need to get started with Optus Business On-Demand Contact Centre is a PC with Internet connectivity and a phone, so it’s fast and easy to deploy home based workers, set up a new contact centre or extend your in-house contact centre.
Full contact centre functionality. Your On-Demand Contact Centre is a world-class contact management solution, all without the need for buying, integrating or maintaining any additional on-premises equipment.
Reporting. Sophisticated real time and historical online reporting provides you with the information you need to monitor the performance of your contact centre.