Case Studies

Find out more about our client campaign successes.

  • Social Research Case Study

    In 2007 Unity4 partnered with one of Australia’s leading Social Research agencies to conduct a client satisfaction survey for a federal
    government department.

  • Insurance Case Study

    To enter this established market our client made the strategic decision to look and act very differently to other Australian insurance companies.

  • Charity Case Study

    Unity4 are engaged by large national Not for Profit organisations to convert occasional supporters, who have previously given in response to appeals, to regular donors.

  • Inbound Case Study

    Unity4 customer service and sales agents handle all aspects of the customer experience prior to lessons.

  • Federal Government Case Study

    Unity4 was engaged by Cultural Partners, a communications agency, to undertake a high profile campaign on behalf of the Federal Government.

Social Research Case Study

In 2007 Unity4 partnered with one of Australia’s leading Social Research agencies to conduct a client satisfaction survey for a federal government department. The project was highly complex, involving 2200 twenty minute interviews with recent immigrants to Australia.

The interviews were conducted in 16 different languages and provided the primary evaluated tool for the Federal Government’s assimilation programs. Fieldwork was conducted over a 6 week period and all interviews were conducted by a mix of the permanent Unity4 interviewing team and an extended team of interpreters, who were recruited, trained, and coached by Unity4 specifically for the project.

After a lengthy competitive tender process, Unity4 was awarded the contract due to its superior data quality control, its flexible and innovative approach to the data collection process, and outstanding value for money.

To read more download the case study.

Close

Insurance Case Study

To enter this established market our client made the strategic decision to look and act very differently to other Australian insurance companies.

With this in mind, they asked a number of outsourcers to present how they could handle the sales communications process for their insurance product offering.

The communication timing, delivery channel, and content were all managed within Unity4’s proprietary technology platform, RapportCMS™.

To read more download the case study.

Close

Charity Case Study

Unity4 are engaged by large national Not for Profit organisations to convert occasional supporters, who have previously given in response to appeals, to regular donors.

In the current financial climate, signing up supporters to give financially on a monthly basis is more critical than ever. Traditional appeals-based fundraising is under pressure with increased acquisition costs and falling response rates.

To achieve maximum results, Unity4 works with our clients to effectively segment their database of occasional responders into calling cells. This enables real time comparison of the calling performance across the sample.

To read more download the case study.

Close

Inbound Case Study

NSW’s leading motoring and servicing organisation has a franchise business operating driving schools throughout NSW and the ACT. The program was launched in 2006 in conjunction with Unity4 who helped design and develop the fully integrated inbound line and booking system. Since that time we have been successfully handling all enquiries and booking calls for all new and existing customers.

Unity4 customer service and sales agents handle all aspects of the customer experience prior to lessons.

To read more download the case study.

Close

Federal Government Case Study

Unity4 was engaged by Cultural Partners, a communications agency, to undertake a high profile campaign on behalf of the Federal Government. Unity4 was asked to establish and run a multicultural call centre for a multi-channel mission critical campaign.

Every household in Australia was sent an information pack. Due to the sensitivity of this particular issue, the government commissioned 32 translated versions of the accompanying booklet.

To meet demand we designed a call centre service that handled these 32 language groups, seven days a week.

To read more download the case study.

Close

What others say about Outsourcing