Inbound call centre services

Your company has spent considerable time and resources crafting your sales, marketing or communications campaign.

But their first interaction with it may be the voice at the end of the telephone.

Is your company being represented by a call centre operator part-timing for some extra cash? Or by a mature, intuitive, customer focused telephone professional?

This is a key difference in the quality of service offered by Unity4.

We understand that the quality of our agents is a major success factor in our clients’ call centre projects. Our average agent is aged over 35 and brings considerable life and work experience to their role. Learn more about our agents here.

But great people need great tools to work with and Unity4’s agents use our proprietary Rapport CMS contact centre platform; technology built from the ground up to facilitate streamlined outbound telemarketing and inbound call centre campaigns.

Here are just a few of the campaigns that we undertake for our clients

  • General enquiry handling
  • Complaint handling
  • Customer activations
  • Help desk
  • Telephone bookings
  • Managing overflow call volumes
  • Product recalls
  • Business continuity
  • Public relations hotlines

The Unity4 management team has the combined experience of managing literally millions of inbound telephone calls across industries spanning retail, financial, banking, insurance, market research and government.

This experience is brought to bear on each and every campaign.

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