Contact Centre Outsourcing – Reporting

Having visibility on your campaigns and contact centre activity is vital. Our platform allow for real time reporting on all aspects of your campaigns and activities. While you can see this in the In Action section above, you can gain access to all comprehensive reports online through a customised dashboard.

  • Real time and historical, self service enabled
  • Web Based Access
  • iPhone & iPad accessable
  • Real time monitoring
  • Traffic visualisation
  • Integrated reporting across all features
  • Graphing / trend analysis
  • Scheduled and ad-hoc reporting and data mining
  • Campaign ROI Reporting
  • Labour Cost Reporting

What others say about Outsourcing