- Triage and allocate social media posts for handling by agents
- Rules based management of Auto responses
- Threaded management by customers across channels
At Unity4 we have world class technology that puts us on par, if not in front of the vast majority of large international outsourcers. Our technology platform, RapportCMS has been developed specifically around the challenges that face the outsource market place. It provides a rapidly configurable, scalable and flexible solution enabling Unity4 to deliver highly complex, yet highly efficient projects for our clients.
RapportCMS is also available as a stand alone, cloud based contact centre product. Please visit our Contact Centre Technology section for more details.
Rapid Reports enables ad hoc reporting via a sql query tool. Enabling advanced users to directly query the database for insights and to export data.
RapportCMS Historical Reporting
The RapportCMS QQMS has the following features
The RapportCMS Call Recording has the following features
RapportCMS real-time dashboards
Managed by our Professional Services team, the RapportCMS Rule Engine has the following features. The back office processing tool, enables the scheduling and running of office process within the RapportCMS RAD environment (Rapid Application Development)
RapportCMS Interaction Management & Scripting has the following features
RapportCMS Interaction Management & Scripting
RapportCMS Queue Monitor
RapportCMS Virtual Classroom
RapportCMS Recruitment system
RapportCMS outbound preview dialler
RapportCMS Outbound predictive dialler
Intelligent call routing