- Triage and allocate social media posts for handling by agents
- Rules based management of Auto responses
- Threaded management by customers across channels
RapportcCMS is an end to end contact centre platform with all key call centre tools available on demand.
While most providers have built solutions from a telephony perspective, we recognise what happens after the agent says hello is of equal importance to what happened before.
The core telephony functions of routing and dialling are the foundations of our technology; however it is our attention to the human aspect of running a contact centre that positively differentiates us from our peers.
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Rapid Reports enables ad hoc reporting via a sql query tool. Enabling advanced users to directly query the database for insights and to export data.
RapportCMS Historical Reporting
The RapportCMS QQMS has the following features
The RapportCMS Call Recording has the following features
RapportCMS real-time dashboards
Managed by our Professional Services team, the RapportCMS Rule Engine has the following features. The back office processing tool, enables the scheduling and running of office process within the RapportCMS RAD environment (Rapid Application Development)
RapportCMS Interaction Management & Scripting has the following features
RapportCMS Interaction Management & Scripting
RapportCMS Queue Monitor
RapportCMS Virtual Classroom
RapportCMS Recruitment system
RapportCMS outbound preview dialler
RapportCMS Outbound predictive dialler
Intelligent call routing