Optus Business On-Demand Contact Centre Powered By RapportCMS

Do you need a more flexible contact centre solution to help meet peaks in demand or to help you remain operational after a disaster? Or do you need an easy-to-use solution for a small contact centre? With Optus Business On-Demand Contact Centre capability you can extend your current contact centre resources as and when you [...]

Download Read more

Hosted Contact Centre Infrastructure Market Report

By DMG Consulting LLC Contact centers are complex operating environments with many applications and technologies. Figure 1 shows that there are five main technology categories in most contact center environments: Core Systems: The core routing, queuing and processing engines for contact centers. Management Systems: Applications that give managers visibility into contact center and agent performance. [...]

Download Read more

Optus – Future of business, analysis and insights

Consumer expectations will shape digital trends driving the future of business. New digital innovations are empowering consumers, leading to changes in what products and services are offered, how they are produced, and how they are consumed. Digital innovations are not just new technologies that replace human effort – the changes are having a transformative impact [...]

Download Read more

Optus – Future of business report research and findings

Welcome to the 2012 Optus Future of Business Report. Based on interviews with more than 500 IT, finance and marketing decision-makers in government and private sector organisations, this report analyses how digital technologies are transforming Australian business and service models. In particular, the research uncovers the factors that drive organisations to apply these technologies to [...]

Download Read more

What others say about Our Technology