Unity4 in the press plus news and events


Unity4 Brings Cloud based Contact Centre business to Canada

Sydney February 1st 2016 – Unity4, one of the world’s most advanced at-home contact centre outsourcers and technology providers today announced it was expanding into the Canadian market, with a goal of replicating its market success in Australia, the UK and New Zealand.  “This is a very exciting development for Unity4 and the next logical [...]

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Questions to ask your potential cloud contact centre software providor

Your organization has decided it’s time to move your contact centre to a cloud based platform. Or maybe you’re in the process of setting up a new contact centre and the cloud offers obvious benefits over the traditional option of running a hardware and software yourself on your own premises. Cloud computing in the contact [...]

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Unity4 launches Live Performance Dashboard

Sydney, Australia – 11/06/2013 — Unity4, introduces Live Performance Dashboard. Contact centre campaign managers have a wealth of data available to them. But while many software applications have the capacity to report on individual elements of a contact centre campaign – such as tracking calls per hour, call handle times or abandonment rates, rarely are [...]

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Unity4 Brings Cloud Based Contact Centre Business to New Zealand

Creating up to 150 jobs and a unique work from home model Auckland 5 June 2013 – Unity4, Australia’s largest at-home contact centre outsourcer and technology provider today announced it was expanding into the New Zealand market, with a goal of creating up to 150 jobs utilising a unique work from home model. Dan Turner, [...]

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