What services do we provide?

Unity4 has expertise in most areas of Direct Marketing. We assist clients in developing a teleservices strategy to enhance their overall sales and marketing plan. We help them to :

Sell product

Survey their market

Build their marketing database

Generate leads

Provide responsive customer service

Respond to a crisis

Virtual bureau model

Our ability to source, train and motivate the most suitable operators, and then to empower them through superior technology, means that our clients enjoy a standard of service that a traditional contact centre model can no longer guarantee.

The virtual bureau model enables Unity4 to maintain a team of specially skilled operators, including multicultural and medical teams. The in-house developed Unity4 technology suite enables superior quality control and verification via digital recording and real time remote data and voice monitoring.

Unity4 services menu :

Outbound Call Making

Seminar attendance

Subscription renewals

Market research (quantitative)

List cleaning / updating

Cross selling

Follow up mailers

Loyalty programs

Patient compliance programs

Inbound Call Handling

1800, 1300, 13 response

Order taking

Cross selling

Enquiry lines

Consumer information lines

Product recall services

After hours and call overflow

Help desk

Share information centres

Data entry

Forms

Questionnaires

Coupons / orders

Fax transcription

Consultancy

Call centre optimisation

Technology selection

Strategic marketing advice

CRM implementation

Campaign design

Support services

Bulk e-mail

Bulk faxing

Mail processing

Fulfilment

Customer targeting

Data management