what services do we provide?
Unity4 has expertise in most areas of Direct Marketing. We assist clients in developing a teleservices strategy to enhance their overall sales and marketing plan. We help them to:

• Sell product
• Survey their market
• Build their marketing database
• Generate leads
• Provide responsive customer service
• Respond to a crisis

virtual bureau model
Our ability to source, train and motivate the most suitable operators, and then to empower them through superior technology, means that our clients enjoy a standard of service that a traditional contact centre model can no longer guarantee.

The virtual bureau model enables Unity4 to maintain a team of specially skilled operators, including multicultural and medical teams. The in-house developed Unity4 technology suite enables superior quality control and verification via digital recording and real time remote data and voice monitoring.

unity4 services menu:
Outbound Call Making

• Seminar attendance
• Subscription renewals
• Market research (quantitative)
• List cleaning / updating
• Cross selling
• Follow up mailers
• Loyalty programs
• Patient compliance programs

Inbound Call Handling

• 1800, 1300, 13 response
• Order taking
• Cross selling
• Enquiry lines
• Consumer information lines
• Product recall services
• After hours and call overflow
• Help desk
• Share information centres

Data entry

• Forms
• Questionnaires
• Coupons / orders
• Fax transcription

Consultancy

• Call centre optimisation
• Technology selection
• Strategic marketing advice
• CRM implementation
• Campaign design

Support services

• Bulk e-mail
• Bulk faxing
• Mail processing
• Fulfilment
• Customer targeting
• Data management