Unity4 is an ISO 9001:2000 certified, full service, outsource contact centre provider. Utilizing voice, SMS, email, fax and mail, we deliver your messages on a seamless, one-to-one basis.

Unity4's service is founded on the recognition that quality interaction with customers is reliant on having the most qualified people on the phone talking to your customers. Traditional call centre models can no longer attract the calibre of operator required to meet and exceed client expectations.

We access experienced people where they are most happy to work, from their homes. Our philosophy behind this fresh approach is based on the premise that if we give people an ideal work environment, we attract ideal people to serve your requirements.

Unity4's home-based agents are more mature and more experienced than traditional call centre agents, which leads to a better experience for your customers and prospects. Many of our agents own their own business, so they have invested their future in providing a high level of service for you.

At Unity4, we ensure that the right agent is representing you at all times. We do this in a number of ways:

Better Agent Selection:

We only certify agents to take your call after they have passed a comprehensive screening process.

Better Prepared:

We're setting the industry standard for remote agent learning, including web-based training, campaign-specific qualification exams, and knowledge sharing through online forums and interactive focus groups.

Happier Agents:

Our agents love Unity4 for the flexibility and convenience of working from their homes. Happy agents make better customer contact results.

Unity4 is committed to being a leading provider of innovative and consistent communication channels for our Customers. We pride ourselves on our ability firstly to understand your business and your needs, and then to utilise our core expertise to implement contact centre strategies that add value to your business processes.

Unity4 will make a difference for your business by delivering:

A direct relationship with our senior management team

You can benefit from our practical experience gathered over the last fifteen years, managing the contact management service requirements for many leading Australian and International organisations across many industry types.

Sound project and account management practices

designed to add value by maintaining the focus on process and outcome improvement. At Unity4, we pride ourselves in our ability to firstly understand your business, and then to tailor the service(s) solution to serve both your existing and your emerging service requirements.

Australia's most highly skilled operator team

that delivers results for your business.

ADMA and ATA member

Unity4 is an active member of the Australian Direct Marketing Association (ADMA) and the Australian Teleservices Association (ATA). These industry bodies represent ethical direct marketers and teleservice organizations. Together they lead the industries' responses to changes in the legislative telemarketing environment in Australia. Both ADMA and ATA promote ethical marketing approaches and the standards that support these. These standards are recognised by the business community and government as the benchmark for ethical telemarketing in Australia.

Clients choose Unity4 because the foundations of our service are drawn from real marketplace experience of delivering practical ideas and solutions for your needs. Our aim is not just to meet your marketing and customer contact expectations, but to exceed them.