What is Unity4's commitment to Quality?

Unity4's total quality management system, 'U4RMS', is recognised with ISO 9001:2000 certification. We achieved certification as a Quality Endorsed Company under the requirements of AS/NZS ISO 9001:2000. Our certification covers the design and provision of call centre services using remote agents.

To achieve certification we needed to demonstrate that we have sound processes and systems in place and that they are appropriately documented and adhered to at all times. Our processes and the documentation of these processes have been independently audited, as has our actual adherence to these. As a business we are proud that we can now display the famous "Quality Ticks" logo which is internationally recognised within business circles as a symbol of dependability and best business practices. As a team, we are all committed to meeting the Quality Management Standard and continually improving our business processes to meet the current and emerging needs of our clients and other business partners.

Unity4 is also IQCA accredited and is ADMA compliant.

Does Unity4 monitor phone calls?

Yes. Unity4 is committed to providing quality service to our customers. We will record and monitor your phone calls, both to ensure professional handling and to ensure that we are providing high levels of service. We will use these recordings as a training aid to ensure that our agents are reaching their full potential with Unity4.