Reporting
One of Unity4’s values is candour. What this means in your day to day dealings with us is that we provide a level of detail not seen with many other agencies. We provide real time & historical reporting plus all call recordings online, for our clients to access.
Unity4’s real time in depth reporting allows us to identify trends, diagnose issues or make changes to a campaign with ease. We are also a supporter of feeding back all data for further analysis.
- Real Time Dashboard
- ROI
- Inbound Interval
- TV Dashboards
- Conversational Performance
- Map Agent Status
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Real Time Dashboard
- For each agent the task they are performing
and for how long - Live call monitoring
- Live call QQMS score card creation
- Call handling statistics (total & average per call)
- Agent conversion/success statistics e.g. sales made
- Dialler statistics
- For each agent the task they are performing
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ROI
- Real time & historical versions available
- Detailed campaign success statistics
- Labour cost reporting
- Export to Excel for ad-hoc reporting & data mining
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Inbound Interval
- Live & historical inbound call statistics
- Track inbound calls per campaign or inbound telephone line
- Export to Excel for graphing/trend analysis
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TV Dashboards
- Designed for large screen TV/monitor
- Real time updating
- Configurable thresholds to show values in colour
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Conversational Performance
- Set your own targets
- Create conversational messages based on results
- Threshold triggers & appearance are configurable
- Agents can access directly via RapportCMS Teleworker
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Map Agent Status
- Visual of each agents location
- See their status
- Live call monitoring