Compare RapportCMS against traditional CPE contact centre costs and features

We are confident that the RapportCMS platform provides a superior technical solution at a fraction of the price of traditional contact centre solutions in the marketplace today.

Tranditional CPE Contact Centre Unity4 Technology – RapportCMS
Cost of purchase + on-going fees $190-$240 per concurrent agent per month
PBX $80,000 or more PBX Included
Predictive Dialler $450,000 Predictive Dialler Included
Voice recording $45,000 Voice recording Included
Data analytics $15,000 Data analytics Included
IVR/ACD $22,500 or more IVR/ACD Included
Quality scorecarding $23,250 Quality scorecarding Included
Workforce management $61,000 Workforce management Included
Scripting/Interaction management $50,000 Scripting/Interaction management Included
Virtual training $4,000 Virtual training Included
Recruitment $18,000 Recruitment Included

* based on a 75 seat contact centre

Relevent white papers and articles

Optus Business On-Demand Contact Centre Powered By RapportCMS

Do you need a more flexible contact centre solution to help meet peaks in demand or to help you remain operational after a disaster? Or do you need an easy-to-use solution for a small contact centre? With Optus Business On-Demand Contact Centre capability you can extend your current contact centre resources as and when you [...]

Download Read more

Hosted Contact Centre Infrastructure Market Report

By DMG Consulting LLC Contact centers are complex operating environments with many applications and technologies. Figure 1 shows that there are five main technology categories in most contact center environments: Core Systems: The core routing, queuing and processing engines for contact centers. Management Systems: Applications that give managers visibility into contact center and agent performance. [...]

Download Read more

Optus – Future of business, analysis and insights

Consumer expectations will shape digital trends driving the future of business. New digital innovations are empowering consumers, leading to changes in what products and services are offered, how they are produced, and how they are consumed. Digital innovations are not just new technologies that replace human effort – the changes are having a transformative impact [...]

Download Read more

Optus – Future of business report research and findings

Welcome to the 2012 Optus Future of Business Report. Based on interviews with more than 500 IT, finance and marketing decision-makers in government and private sector organisations, this report analyses how digital technologies are transforming Australian business and service models. In particular, the research uncovers the factors that drive organisations to apply these technologies to [...]

Download Read more

What others say about Our Technology