Unity4 have developed an intelligent routing solution enabling contact centre style routing, call recording and detailed reporting available for non-contact centre staff or locations where calls need to be routed.
Use of the function has be deployed by customers with a large retail network, distributing calls across the country. All calls can be records and staff within the stores are able to log in to listen and score their calls.
All administration and access to reporting is available within an easy to use portal. No call needs to be missed and a variety of strategies can be deployed to make sure the routing of calls matches the business needs.
Facts at a Glance
Unity4 was established in 2000 and is privately held by the original shareholders
Over 1100 agents operating in the comfort of their own home across the 6 territories
Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!
The group has a Compound Annual Growth rate of 44.28 percent
Contact Centre Service focuses on corporate clients such as Vodafone, Mercury NZ and Big Red Group.
The Contact Centre services provide call centre and multi channel customer service and sales though out home agents teams. We compete with traditional call centre, telemarketing and BPO companies.
Everything from handling inbound customer services for a telco, to selling electricity through outbound calling. Its differentiated by our home agents model and experience ( we have always used home agents) we offer a hi tech, high empathy, cost effective alternative to sending work offshore to the Philippines and India.
Start a Conversation
We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.
Level 2, 410 Crown Street
Surry Hills NSW 2010, Australia
P 1300 886 489
F +61 2 9475 0813
PO Box 106494,
Auckland 1143, New Zealand
P 0800 003 039
F +64 9 353 1563
Daniel Pickering – International Sales Director
The Old Grammar School
St Leonards Close
Bridgnorth WV16 4EJ
P 0800 003 039
R142-157 West Hastings Street
Vancouver BC V6A 1A1
P 1844 643 6035