Intelligent Routing
Unity4 have developed an intelligent routing solution enabling contact centre style routing, call recording and detailed reporting available for non-contact centre staff or locations where calls need to be routed.
Use of the function has be deployed by customers with a large retail network, distributing calls across the country. All calls can be records and staff within the stores are able to log in to listen and score their calls.
All administration and access to reporting is available within an easy to use portal. No call needs to be missed and a variety of strategies can be deployed to make sure the routing of calls matches the business needs.
Facts at a Glance
Unity4 was established in 2000 and is privately held by the original shareholders
Over 1100 agents operating in the comfort of their own home across the 6 territories
Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!
The group has a Compound Annual Growth rate of 44.28 percent
Corporate Services
Contact Centre Service focuses on corporate clients such as Vodafone, Mercury NZ and Big Red Group.
The Contact Centre services provide call centre and multi channel customer service and sales though out home agents teams. We compete with traditional call centre, telemarketing and BPO companies.
Everything from handling inbound customer services for a telco, to selling electricity through outbound calling. Its differentiated by our home agents model and experience ( we have always used home agents) we offer a hi tech, high empathy, cost effective alternative to sending work offshore to the Philippines and India.
Start a Conversation
We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.
Contact Us
If you are interested in employment, please go to the “Join Our Team” section of this site to apply.
Australia
PO Box 825
Surry Hills NSW 2010
P 1300 886 489
F +61 2 9475 0813
E info@unity4.com
New Zealand
PO Box 106494
Auckland City
Auckland 1143
P 0800 003 039
F +64 9 353 1563
E info@unity4.com
UK
SE211 e-Innovation Centre
University of Wolverhampton
Priorslee
TELFORD
TF2 9FT
P 0800 011 9610
M 07950 905 291
E info@unity4.com
Canada
C/O Cleveland Doan LLP
1321 Johnston Road
White Rock BC V4B 3Z3
P 1844 422 8409
E info@unity4.com
Fiji