Unity4 have partnered and developed a product/solution portfolio to meet the challenges and demands for Interaction Analytics across voice, email and other text-based channels.  

Unity4 offers three solutions:  

• Core Speech Analytics – Scalable, low cost, feature rich SaaS Speech Analytics designed for the Business User, Contact Centres and for the Australian market. The solution is call recorder agnostic and requires no integration with existing platforms.   

• Core Plus – advanced behavioural and interaction analytic Listeners that can be used to provide enhanced operational KPIs, voice of customer and interaction analytics  

• Advanced Speech Analytics - Advanced solution for AI Omnichannel contact centre analytics – sentiment, emotion and behavioural listeners to identify root cause and trends across 100% of customer interactions.