Voice Analytics

Unity4 have partnered and developed a product/solution portfolio to meet the challenges and demands for Interaction Analytics across voice, email and other text-based channels.  

Unity4 offers three solutions:  

  • Core Speech Analytics – Scalable, low cost, feature rich SaaS Speech Analytics designed for the Business User, Contact Centres and for the Australian market. The solution is call recorder agnostic and requires no integration with existing platforms.   

  • Core Plus – advanced behavioural and interaction analytic Listeners that can be used to provide enhanced operational KPIs, voice of customer and interaction analytics  

  • Advanced Speech Analytics - Advanced solution for AI Omnichannel contact centre analytics – sentiment, emotion and behavioural listeners to identify root cause and trends across 100% of customer interactions.  

Unity4’s solutions

All Unity4’s solutions enable organisations to maximise revenue, improve efficiencies and effectiveness, to reduce costs and to mitigate business and compliance risks. 

Facts at a Glance

Unity4 was established in 2000 and is privately held by the original shareholders

Over 1100 agents operating in the comfort of their own home across the 6 territories

Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!

The group has a Compound Annual Growth rate of 44.28 percent

Start a Conversation

We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.

Contact Us

Australia

Level 2, 410 Crown Street
Surry Hills NSW 2010, Australia

P 1300 886 489
F +61 2 9475 0813
E info@unity4.com

 

New Zealand

PO Box 106494,
Auckland City
Auckland 1143, New Zealand

P 0800 003 039
F +64 9 353 1563

Daniel Pickering – International Sales Director
E: daniel@unity4.com

 

UK

The Old Grammar School
St Leonards Close
Bridgnorth WV16 4EJ

P 0800 003 039
E info@unity4.com

 

Canada

Sinclair Centre
R142-157 West Hastings Street
Vancouver BC V6A 1A1

P 1844 643 6035
E info@unity4.com

 

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