Contact Centre Services

By integrating all of the functionality of a traditional contact centre, Unity4’s platform is able to deliver real time insights simply not available from competitors.

We pioneered the work-from-home model in the same year as the Sydney 2000 Olympics was on, and as many businesses are discovering, there are many nuances in having your team work from home or in outsourcing your calling to a third party.

Our contact centre services can give you the confidence that you are being professionally represented by an outstanding team and the necessary technology to underpin any challenge you can throw at them.

Outbound Calling

Outbound calling is a matter of getting lots of little things right:

  

  • The right person
  • The right technology
  • The right message
  • The right approach
  • The right prospect
  • The right data
  • The right time

Inbound

We can manage all aspects of inbound calls across almost any messaging application you can nominate.

Our agents represent your business in a professional, timely manner, and the technology that underpins all of our work means that for a customer or potential customer, the experience is the same as dealing with one of your staff members in your location.

Facts at a Glance

Unity4 was established in 2000 and is privately held by the original shareholders

Over 1100 agents operating in the comfort of their own home across the 6 territories

Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!

The group has a Compound Annual Growth rate of 44.28 percent

Start a Conversation

We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.

Contact Us

Australia

Level 2, 410 Crown Street
Surry Hills NSW 2010, Australia

P 1300 886 489
F +61 2 9475 0813
E info@unity4.com

 

New Zealand

PO Box 106494,
Auckland City
Auckland 1143, New Zealand

P 0800 003 039
F +64 9 353 1563

E: info@unity4.com

 

UK

The Old Grammar School
St Leonards Close
Bridgnorth WV16 4EJ

P 0203 553 4054
E info@unity4.com

 

Canada

Sinclair Centre
R142-157 West Hastings Street
Vancouver BC V6A 1A1

P 1844 643 6035
E info@unity4.com