Voice Analytics

Unity4 have partnered and developed a product/solution portfolio to meet the challenges and demands for Interaction Analytics across voice, email and other text-based channels.  

Unity4 offers three solutions:  

  • Core Speech Analytics – Scalable, low cost, feature rich SaaS Speech Analytics designed for the Business User, Contact Centres and for the Australian market. The solution is call recorder agnostic and requires no integration with existing platforms.   

  • Core Plus – advanced behavioural and interaction analytic Listeners that can be used to provide enhanced operational KPIs, voice of customer and interaction analytics  

  • Advanced Speech Analytics - Advanced solution for AI Omnichannel contact centre analytics – sentiment, emotion and behavioural listeners to identify root cause and trends across 100% of customer interactions.  

Unity4’s solutions

All Unity4’s solutions enable organisations to maximise revenue, improve efficiencies and effectiveness, to reduce costs and to mitigate business and compliance risks. 

Facts at a Glance

Unity4 was established in 2000 and is privately held by the original shareholders

Over 1100 agents operating in the comfort of their own home across the 6 territories

Unity4 operates in Australia, New Zealand, the UK, Canada, the USA, and has just opened up in Fiji!

The group has a Compound Annual Growth rate of 44.28 percent

Start a Conversation

We believe in the power of conversations to do good for people and business.We’re using technology to create more options for how to connect the right people, the right way at the right time.

Contact Us

If you are interested in employment, please go to the “Join Our Team” section of this site to apply.

Australia

PO Box 825
Surry Hills NSW 2010

P 1300 886 489
F +61 2 9475 0813
E info@unity4.com

 

New Zealand

PO Box 106494
Auckland City
Auckland 1143

P 0800 003 039
F +64 9 353 1563
E info@unity4.com

 

UK

SE211 e-Innovation Centre
University of Wolverhampton
Priorslee
TELFORD
TF2 9FT

P 0800 011 9610
M 07950 905 291
E info@unity4.com

 

Canada

C/O Cleveland Doan LLP
1321 Johnston Road
White Rock BC V4B 3Z3

P 1844 422 8409
E info@unity4.com

 

Fiji

P Click to receive a call

E info@unity4.com