Contact Centre Outsourcing – Our Agents
At Unity4 we recognise that finding and keeping great employees is the most critical factor in our success. That’s why we use a home-based-agent model.
The chart below clearly outlines the benefits of our employment model over a traditional “bricks and mortar” contact centre. We believe that through the use of home based agents we can hire more qualified, mature, stable and motivated people; this translate directly in to our clients results.
Click on the image below for more information:
In the traditional bricks and mortar contact centre model the average locus of employment is a radius of about twenty five kilometers or approximately forty five minutes commute time. Through our proprietary browser based technology we are able to effectively recruit agents all over the world no matter where they live so long as they have a broadband internet connection. This means that we can access a pool of agents not available to the traditional centre. People like Marjorie who is a registered nurse or Peter who is a disabled worker in a large rural town or even Tom who is semi-retired but wants to earn a little bit of extra money.
Our average agent is aged over 35 and brings a considerable amount of life and work experience to their role. Many of them are degree qualified and some have worked in senior roles in the corporate world prior to joining the Unity4 team. Our people work on their terms, complementing their life situations, in a manner that suits their schedules.
Is it any wonder we have one of the most loyal and motivated forces in the industry? Is it also any wonder that our representation of your brand product or service is second to none?
The Unity4 at home model provides corporates with another option when considering the location of their contact centre services whether that be local or abroad.