The arrival of cloud computing solutions for the contact centre industry means that the days of massive capital investment and costly maintenance contracts is now a thing of the past. With the RapportCMS platform you pay for what you use based on your month to month requirements.
The core difference between Unity4 and our competitors is that we recognise that what happens after the agent says “hello” is of equal importance to what happens before.
We focus on the intersection between telephony, interaction management and the people who handle the interaction. This approach ensures that we make ‘human technology’ designed by and for contact centre practitioners.
RapportCMS is an end to end contact centre platform with all key tools enabling multi channel transactions, available on demand from the cloud.
Privacy and Security
RapportCMS’s security and privacy procedures comply with industry best practice as well as current legislative requirements in the territories we operate.
RapportCMS is a data driven platform, we use data from thousands of touch points to make intelligent outcome driven decisions. From AI 'Chat Bots', to integration in to CRM or legacy systems , its all about the data.